ÜLDTINGIMUSED

1. Tingimuste ulatus ja kehtivus

Müügitingimused kehtivad www.petandme.ee e-poe klientide (edaspidi Klient) ja petandme.ee omaniku OÜ Pet & Me, registrikoodiga 14320949, (edaspidi Pet & Me) vahel kaupade ostmisel tekkivate õiguste ja kohustuste kohta.

Müügitingimused kehtivad Pet & Me veebipoest (edaspidi Veebipood) kaupade ostmisel. 

Veebipoes müüdavate toodete hinnad on toodud eurodes ja on märgitud toodete juurde. Hinnale võib lisanduda tasu kauba kättetoimetamise eest.  

Kauba kättetoimetamise tasu sõltub Ostja asukohast ning kättetoimetamise viisist. Kättetoimetamise tasu kuvatakse Ostjale tellimuse vormistamisel. 

Pet & Me jätab endale õiguse käesolevaid tingimusi ja hinnakirja ühepoolselt muuta. Tingimuste ja hinnakirja muudatused ning täiendused jõustuvad alates nimetatud informatsiooni ilmumise momendist veebilehel www.petandme.ee
Kui Klient edastas oma tellimuse enne tingimuste muudatuste jõustumist, siis Kliendi jaoks kehtivad tellimuse edastamise ajal kehtinud tingimusi, v.a kui seaduses või käesolevates tingimustes on ette nähtud teisiti.
Kodulehel võib esineda illustratiivse tähendusega tootepilte.

 

2. Kaupade ostmine ja tellimuse vormistamine e-poes
2.1 Kauba tellimiseks tuleb lisada soovitud tooted ostukorvi. Tellimuse vormistamiseks tuleb täita nõutud andmeväljad ning valida sobiv toodete kohaletoimetamise viis. Seejärel kuvatakse ekraanile tasu suurus, mille saab tasuda pangalingi kaudu või muu makselahenduse abil. Tellimusest tulenev võlaõiguslik leping jõustub alates tasumisele kuuluva summa laekumisest Pet & Me arvelduskontole. Kui tellitud kaupa ei ole võimalik tarnida seoses kauba lõppemisega või muul põhjusel, või on tellimuse vormistamisel esinenud tehniline viga, teavitatakse sellest Ostjat esimesel võimalusel ning tagastatakse tasutud raha (sh kauba kättetoimetamise kulud) viivitamata, kuid mitte hiljem kui 14 päeva jooksul teate saatmisest.

2.2 Müüjal on õigus e-poe vahendusel sõlmitud Müügilepingust taganeda ning tellitud kaup jätta üle andmata või teenus osutamata järgnevatel juhtudel: kaup on laost otsa saanud; tegemist on e-poe „Tellimisel“ staatusega kaubaga, mis on laost otsa saanud; kauba hinda või omadusi on e-poes kuvatud valesti süsteemivea tõttu.

2.3 Kaupade eest tasumine

Kaupade eest on võimalik tasud maksekaardiga või läbi Paypal rakenduse, vajutades vastaval makseviisil ning järgides ekraanile kuvatavaid juhtnööre.

Peale makse sooritamist saadab e-pood Ostjale tellimuse kinnituse.

Kõiki PET & ME e-poe külastamise ja ostude sooritamise käigus teatavaks saanud isikuandmeid käsitletakse kui konfidentsiaalset infot. Krüpteeritud andmesidekanal pankadega tagab Ostja isikuandmete ja pangarekvisiitide turvalisuse. PET & ME OÜ esindajatel puudub ligipääs vastavatele krüpteeritud andmetele.

 

2.4 Maksimaalne tarneaeg on kuni 30 päeva sõltuvalt toote või materjalide saadavusest. Kulleri- ja postiteenust pakuvad Omniva ja Itella SmartPost.

3. TAGANEMISÕIGUS
Kaupade tagastamine
Pärast tellimuse kättesaamist on Ostjal õigus veebipoes sõlmitud lepingust taganeda 14 päeva jooksul. Taganemisõigus ei kohaldu, kui Ostjaks on juriidiline isik. 14-päevase tagastamisõiguse kasutamiseks ei tohi tellitud kaupa kasutada muul viisil kui on vajalik kauba olemuses, omadustes ja toimimises veendumiseks. Ümbervahetatav või tagastatav ese ei tohi olla kahjustunud, see peab olema originaalpakendis ja tootega kaasas peavad olema kõik originaaletiketid. Kui kaupa on kasutatud muuks otstarbeks kui on vajalik kauba olemuses, omadustes ja toimimises veendumiseks või sellel on kasutamise või kulumise märke, on Veebipoel õigus alandada tagastatavat tasu vastavalt kauba väärtuse vähenemisele.Kauba tagastamiseks tuleb esitada kauba ostmisest taganemise avaldus ning teiega võetakse ühendust hiljemalt 7 päeva jooksul.

Kauba tagastamise kulud kannab Ostja, välja arvatud juhul, kui
a) tagastamise põhjus seisneb asjaolus, et tagastamisele kuuluv asi ei vasta tellitule (nt vale või defektiga asi),
b) kui Veebipood on andnud kaupadega kaasa koodi, millega saab tagastada kaupa pakiautomaadi abil ning see kood veel kehtib.Ostja peab kauba tagastama avalduse esitamisele järgneva 14 päeva jooksul või esitama tõendi, et ta on eelnimetatud perioodi jooksul kauba üle andnud kauba vedajale. Veebipood tagastab tagastatava kauba kättesaamisel Ostjale viivitamata, kuid mitte hiljem kui 14 päeva möödumisel, kõik Ostjalt lepingu alusel saadud tasud. Veebipoel on õigus taganeda müügitehingust ning nõuda Ostjalt tagasi kaup, kui kauba hind veebipoes on eksituse tõttu märgitud oluliselt alla kauba turuhinna.

4. Defektiga tooted:
Ostjal on õigus puuduse ilmnemisel pöörduda hiljemalt kahe kuu jooksul veebipoe poole, saates e-kirja aadressile info@petandme.ee või helistades telefonil (+372) 56466264.

Veebipood ei vastuta puuduste eest, mis on tekkinud pärast kauba üleandmist Ostjale. Kui Veebipoest ostetud kaubal on puudused, mille eest Veebipood vastutab, parandab või asendab Veebipood puudusega kauba. Kui kaupa ei ole võimalik parandada ega asendada, tagastab Veebipood Ostjale kõik müügilepinguga kaasnenud tasud.

 

5. Otseturustus ja isikuandmete töötlemine
Veebipood kasutab Ostja poolt sisestatud isikuandmeid (sh nimi, telefoninumber, aadress, e-maili aadress, pangarekvisiidid) ainult tellimuse töötlemiseks ning kauba Ostjale saatmiseks. (v.a kui ostja ei ole avaldanud soovi saada uudiskirju oma e-maili aadressile)

Veebipood edastab isikuandmeid veoteenust pakkuvale ettevõtetele selleks, et kohale toimetada kaupa. 

 

6. Vaidluste lahendamine
Kui Ostjal on Veebipoe osas pretensioone, tuleb need saata e-posti aadressile info@petandme.ee või helistada telefonil (+372) 56466264. 

 

Pet & Me OÜ
Registrikood 14320949
info@petandme.ee

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TERMS AND CONDITIONS

TERMS OF SERVICE

 

OVERVIEW

 

This website is operated by PET & ME. Throughout the site, the terms “we”, “us” and “our” refer to PET & ME. PET & ME offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

 

SECTION 1 - ONLINE STORE TERMS

 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

You must not transmit any worms or viruses or any code of a destructive nature.

 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

 

SECTION 2 - GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

 

SECTION 5 - PRODUCTS OR SERVICES 

 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

SECTION 7 - RETURN POLICY 

The customer has the right to cancel any distance sales agreement by a cancellation notice given no later than fourteen (14) days after receiving the product. In case of a refund, the customer covers the any costs related to returning the order. The returned product must be unused, in unaltered condition and in condition for resale. The product must be shipped well-packaged, in good condition and preferably in its original box and / or packaging. The customer is responsible for any decrease of value, and PET & ME has the right to deduct an amount corresponding to the depreciation of the product in comparison with the original product from the refundable amount. We always inform the customer about this separately. 

In case of a returned order, we will refund the payment and attempts to use the same payment method used by the customer in the original purchase transaction, unless otherwise agreed. 

Products purchased from the online store will not be exchanged for another product in the online store. If you want to change the product, please place a new order, and return the product you have already received from us.

If the customer has been delivered the wrong product, the wrong number of products or the product is damaged, the customer must notify PET & ME immediately. 

 

 

SECTION 8 - OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

 

 

SECTION 9 - THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third-parties.

 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices a