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Return policy

The customer has the right to cancel any distance sales agreement by a cancellation notice given no later than fourteen (14) days after receiving the product. In case of a refund, the customer covers the cost of sending back the order. The returned product must be unused, in unaltered condition and in condition for resale. The product must be shipped well-packaged, in good condition and preferably in its original box and / or packaging. The customer is responsible for any decrease of value, and PET & ME has the right to deduct an amount corresponding to the depreciation of the product in comparison with the original product from the refundable amount. We always inform the customer about this separately. 

In case of a returned order, we will refund the payment and attempts to use the same payment method used by the customer in the original purchase transaction, unless otherwise agreed. 

Products purchased from the online store will not be exchanged for another product in the online store. If you want to change the product, please place a new order, and return the product you have already received from us.

If the customer has been delivered the wrong product, the wrong number of products or the product is damaged, the customer must notify PET & ME immediately. 


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